We helped Sunset Grill grow online revenue by 20% month-over-month

Sunset Grill
Sunset Grill, a 100 plus location franchise, is Ontario’s number one destination for great breakfast and lunch. Faced with the challenges of picking the immediate solution that solves their online ordering needs, Sunset Grill deployed TrufflePOS’s mobile ordering and online ordering platform and has since seen great results:

New customers in database within 3 months:

+2000

Savings of pick up orders:

+28%

Online revenue month-over-month:

+20%

The Challenge

For Sunset Grill, as a franchise during the Covid-era, they needed to switch to online ordering to:

  • Reduce missed orders that happen with traditional phone ordering
  • Stop losing money to third-party delivery apps
  • Eliminate delivery commissions and increase the profit margin
  • Have a single platform that handles their online ordering and point of sale
Another primary hurdle that Sunset Grill has faced is finding a suitable POS software that has an end-to-end solution with extensive integrations to connect different parts of the enterprise business. While other POS solutions on the market like TouchBistro, Aloha, Micros, or Revel are well-known, enterprise-level deployments of online ordering with integrations are often difficult, unavailable, or cost-prohibitive

The Solution

Truffle POS came in as a premium recommendation that solved Sunset Grill’s online ordering challenges for a fraction of the price of competitive options. Sunset’s Grill is now able to achieve:

  • Month over Month growth of 20% from online revenue
  • Savings of 28% on pickup orders by bringing their Online Ordering in-house
  • Within the first 3 months, their customer database grew by over 2,000 emails, enabling them to own the customer relationship, engage in remarketing, and keep their customers coming back through direct offers and incentives.
If you operate a multi-location enterprise in the restaurant industry like Sunset Grill, you might miss out on opportunities to expand your customer base and your revenue without adopting the Truffle POS system into your business.
“The results are simple and great integrated online and App for our customers to use. It was also a very seamless transition from the initial set-up to the App and to the roll-out. It has proved to be a very positive experience working with the Truffle team. Very responsive and they have gone above and beyond when issues have come up or if changes needed to be made.”

Dino Erodotou, Director of Operations, Sunset Grill Restaurants Ltd.

Find Out How Truffle Can Help Your Restaurant

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